Gaya APA

Betz, C, T. (2007). Architecture and patterns for IT service management , resource planning, and governance : making shoes for the cobbler's children / Charles T. Betz . Amsterdam: Elsevier.

Gaya MLA

Betz, Charles, T. "Architecture and patterns for IT service management , resource planning, and governance : making shoes for the cobbler's children / Charles T. Betz". Amsterdam: Elsevier, 2007. .